FAQ
Click on the following categories to view the set of collection of Frequently Answers and Questions. We will add in new FAQ from time to time
- Who is The Salvation Army?
The Salvation Army, an international movement, is an evangelical part of the universal Christian
Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its
mission is to preach the gospel of Jesus Christ and to meet human needs in his name without
discrimination. Operating as a charity in Singapore for more than 88 years, The Salvation Army
has helped a wide group of individuals and families in the society each year ranging from
vulnerable children and youth, frail elderly, isolated migrant workers, ex-offenders, and
struggling families and individuals.
Read more on https://www.salvationarmy.org.sg/wwa-about-us/ .
- Who is The Salvation Army Red Shield Industries?
Red Shield Industries (RSI) is a social enterprise arm of The Salvation Army (TSA) that was set-up
in Singapore in 1996.
We are all about sustainability with a strong mission focus on giving back to the community
through our beneficiaries. By re-using, recycling, restoring, and selling the donations in-kind that
we’ve generously received from both the public and corporations, we are able to generate
income that would go on to provide holistic care to the community and our beneficiaries.
- What can we donate?
The best things to donate are things that you would be happy to keep using yourself but do not
need anymore.
Our wish list, though not comprehensive, includes:
- Clothing (adult and children)
- Shoes
- Bags
- Toys
- Electrical Appliances
- Sports Equipment
- Household Items
- Accessories
- Electronic Items
- Furniture
- Medical devices (e.g. wheelchair, commode, walking frame, hospital bed)
- What can we not donate?
Is there a list of items you do not accept?
A guideline; would you wear or use this item again yourself?
It costs us a substantial amount each year to dispose unsaleable items.
Please do not donate anything that is broken, damaged, ripped, stained, faded, cracked or in
any way faulty. As a simple rule, if there's something wrong with it then we can't sell it.
We also do not accept:
- Religious Materials
- Encyclopedias
- School Textbooks
- Assignment Books
- Food
- Medicine
- Furniture that is 5-feet and above, chipboard, compressed word, plywood material, and
custom-made.
We encourage you to call or text via WhatsApp our team to discuss your donation of:
- Furniture
- Bulky items (refrigerators, washing machines, mattresses etc.)
- Do you accept bulky items and furniture?
Yes, we do accept bulky items and furniture.
Our staff will perform a ‘View and Collect’ of your items before we collect. The general condition
of the items would determine the viability of collection as it will be retailed, hence only items in
‘Still Good’ condition will be received.
Please be aware that there is an $80 transportation fee for collecting acceptable items. If any
donated items are broken, damaged, stained, or non-functional, charges will apply accordingly
per item.
Please call 6288 5438, text via WhatsApp 8520 5343 or visit redshieldindustries.com to arrange
a collection.
- How do I donate?
For donation of small items, kindly deposit your goods at our donation booths.
For donation of bulky items and furniture, please call 6288 5438, text via WhatsApp 8520 5343
or visit redshieldindustries.com to arrange a collection.
- Where are your donation booths located?
Through collaborations with multiple shopping malls in the cities and heartlands, we now have a
total of 15 donation booths located island wide.
Central:
- Bukit Merah: Blk 107 Jalan Bukit Merah #01-1830 Singapore 160107
- Environment Building: Level 1 West Wing, 40 Scotts Road Singapore 228231
- ION Orchard: Level 8 Car Park Lobby A, 2 Orchard Turn Singapore 238801
- Tanglin Family Hub: 356 Tanglin Road Singapore 247674
- The Haven: 350 Pasir Panjang Road Singapore 118692
- The Salvation Army Headquarters: 20 Bishan Street 22 Singapore 579768
- The Star Vista: Basement 3 Car Park, 1 Vista Exchange Green Singapore 138617
- United Square: Level 5A Car Park, 101 Thomson Road Singapore 307591
East:
• Kinex: Level 5 Car Park, 11 Tanjong Katong Road Singapore 437157
North:
• Gracehaven: 3 Lorong Napiri (off Yio Chu Kang Road) Singapore 547528
South:
• Alexandra: Ground Floor, 450 Alexandra Road Singapore 119960
• The Kendall: 50 Science Park Road Singapore Science Park 2 Singapore 117406
West:
• Galaxis: 1 Fusionopolis Place Singapore 138522
• IMM: No.2 Jurong East Street 21 Singapore 609601 (Beside security guardhouse,
unloading bay)
• Praisehaven: 500 Upper Bukit Timah Road Singapore 678106
For operating hours of our donation booths, please refer here
https://redshieldindustries.com/make-a-donation/
Please ensure that you place your donation within the donation booth to ensure that your
donation reach those it is intended for. Leaving it outside of the premise will result in a hazard
and wet weather can also damage the donations, resulting in us having to dispose of them.
*Please do not drop off bulky items and furniture at the donation booths due to safety and
space constraints. Please call 6288 5438 or text via WhatsApp at 8520 5343 or visit
redshieldindustries.com to arrange a collection.
- How often are the donation booths cleared?
Most of the donation booths are cleared on a daily basis.
If there is a case of overspill, kindly do inform us by calling 6288 5438 or texting via WhatsApp at
8520 5343.
- What happens to the donated goods and how does it benefit the community?
The donated goods do go to our beneficiaries. From families who are in the greatest need, the
children and youth residents who require new bedding to get a restful night’s sleep, to our
migrant workers who need the basic essentials such as clothing items, these are the people who
are on the receiving end of your generosity, and we’ll continue to be the intermediary/platform
for the public to do good.
To give an even wider spectrum of flexibility, we do mark goods for sale to realise their value
which would then go on to fund social initiatives and programmes for the children and youth
group, the elderly, our migrant workers, and ex-offenders.
- Do you do refurbishment or repair works on donated items?
As we do not have mending stations, we are unable to perform repairs; therefore, it is better for
donors to find suitable means of removal.
- What happens to the donated items that do not pass the criteria to be sold at your stores?
A portion of the donated items are put aside for our beneficiaries and humanitarian aid, whilst
those items that do not pass the criteria, will be packed for wholesale trading.
- Do you do pick up or collection services? Any charges involved?
Yes, we do offer pick up/collection service with a nominal fee. Kindly call our hotline at 6288
5438 or text us via WhatsApp at 8520 5343 for further details.
- Can we use courier service to deliver our donated items to your donation booths?
Yes. Kindly call our hotline at 6288 5438 or text us via WhatsApp at 8520 5343 prior to arranging
courier service, so that our team can take note.
- Do you accept cash donation?
At Red Shield Industries, we handle donations in-kind only. For cash donation, kindly head over
to our Headquarters website https://www.salvationarmy.org.sg/wtg-donate-money/ or email
donations@smm.salvationarmy.org or call 6555 0188.
- Where are your stores located?
Our Family Stores are located island wide:
Central:
• Bukit Merah: Blk 107 Jalan Bukit Merah #01-1830 Singapore 160107
• Tanglin: 356 Tanglin Road Singapore 247674
East:
• Hope Centre: 7 Upper Changi Road North Singapore 507705
West:
• Praisehaven: 500 Upper Bukit Timah Road Singapore 678106
- What is a "Friends of The Salvation Army"?
"Friends of The Salvation Army" is a free membership program in our Family Stores.
Sign-up here now: https://forms.office.com/r/6kXkakMEnd?origin=lprLink
- There is a defect on the item I purchase. Can I return it or get a refund?
Items sold at our Family Stores are in ASIS basis. Kindly check and test the items accordingly
before purchasing.
- What is the price range of the items sold?
Our prices start from $1 onwards.
- What are some of the popular items bought by customers?
Clothing, bags and furniture, to name a few.
- How often do you refresh the items in your stores?
All of our stores received sorted and packed items from our warehouse almost daily. We
endeavor to refresh the items daily. Unsold items will then be returned to our warehouse for
repacking for wholesale trading.
- Can we collaborate with you by organizing a donation drive? How can we adopt a donation
box? Are you able to give a talk about your organization to our students/staff?
For all inquiries related to community and corporate partnership, kindly drop an email to
syafiqah@smm.salvationarmy.org
- What are the volunteering opportunities available at your organization?
At this moment, there are 2 volunteering opportunities available at RSI:
-Sorting and packing of donated goods at Tanglin Road.
-Retail (basic merchandising and other tasks) at Upper Bukit Timah Road.
- Do you accept group/corporate volunteering?
Yes, we do. Kindly drop an email to damon@smm.salvationarmy.org for further details.
- Is there a maximum capacity?
Due to space constraint, there is a maximum capacity for both locations.
-For sorting and packing of donated goods at Tanglin Road, we are able to host 30 pax at a time.
-For retail at Upper Bukit Timah Road, we are able to host 10 pax at a time.
- What is the minimum age to volunteer?
The minimum age to volunteer with us is 16 years old.
