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Red Shield Industries
Donor FAQ

FAQ

Click on the following categories to view the set of collection of Frequently Answers and Questions. We will add in new FAQ from time to time

About Us

  1. Who is The Salvation Army?
    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination. Operating as a charity in Singapore for more than 88 years, The Salvation Army has helped a wide group of individuals and families in the society each year ranging from vulnerable children and youth, frail elderly, isolated migrant workers, ex-offenders, and struggling families and individuals.

    Read more on https://www.salvationarmy.org.sg/wwa-about-us/ .


  2. Who is The Salvation Army Red Shield Industries?
    Red Shield Industries (RSI) is a social enterprise arm of The Salvation Army (TSA) that was set-up in Singapore in 1996.

    We are all about sustainability with a strong mission focus on giving back to the community through our beneficiaries. By re-using, recycling, restoring, and selling the donations in-kind that we’ve generously received from both the public and corporations, we are able to generate income that would go on to provide holistic care to the community and our beneficiaries.

Donation FAQ

  1. What can we donate? The best things to donate are things that you would be happy to keep using yourself but do not need anymore.

    Our wish list, though not comprehensive, includes:
    • Clothing (adult and children)
    • Shoes
    • Bags
    • Toys
    • Electrical Appliances
    • Sports Equipment
    • Household Items
    • Accessories
    • Electronic Items
    • Furniture
    • Medical devices (e.g. wheelchair, commode, walking frame, hospital bed)

  2. What can we not donate? Is there a list of items you do not accept?
    A guideline; would you wear or use this item again yourself?

    It costs us a substantial amount each year to dispose unsaleable items.
    Please do not donate anything that is broken, damaged, ripped, stained, faded, cracked or in any way faulty. As a simple rule, if there's something wrong with it then we can't sell it.
    We also do not accept:
    • Religious Materials
    • Encyclopedias
    • School Textbooks
    • Assignment Books
    • Food
    • Medicine
    • Furniture that is 5-feet and above, chipboard, compressed word, plywood material, and custom-made.

    We encourage you to call or text via WhatsApp our team to discuss your donation of:
    • Furniture
    • Bulky items (refrigerators, washing machines, mattresses etc.)

  3. Do you accept bulky items and furniture?
    Yes, we do accept bulky items and furniture.

    Our staff will perform a ‘View and Collect’ of your items before we collect. The general condition of the items would determine the viability of collection as it will be retailed, hence only items in ‘Still Good’ condition will be received.

    Please be aware that there is an $80 transportation fee for collecting acceptable items. If any donated items are broken, damaged, stained, or non-functional, charges will apply accordingly per item.

    Please call 6288 5438, text via WhatsApp 8520 5343 or visit redshieldindustries.com to arrange a collection.

  4. How do I donate?
    For donation of small items, kindly deposit your goods at our donation booths.

    For donation of bulky items and furniture, please call 6288 5438, text via WhatsApp 8520 5343 or visit redshieldindustries.com to arrange a collection.

  5. Where are your donation booths located?
    Through collaborations with multiple shopping malls in the cities and heartlands, we now have a total of 15 donation booths located island wide.

    Central:
    • Bukit Merah: Blk 107 Jalan Bukit Merah #01-1830 Singapore 160107
    • Environment Building: Level 1 West Wing, 40 Scotts Road Singapore 228231
    • ION Orchard: Level 8 Car Park Lobby A, 2 Orchard Turn Singapore 238801
    • Tanglin Family Hub: 356 Tanglin Road Singapore 247674
    • The Haven: 350 Pasir Panjang Road Singapore 118692
    • The Salvation Army Headquarters: 20 Bishan Street 22 Singapore 579768
    • The Star Vista: Basement 3 Car Park, 1 Vista Exchange Green Singapore 138617
    • United Square: Level 5A Car Park, 101 Thomson Road Singapore 307591

    East:
    • Kinex: Level 5 Car Park, 11 Tanjong Katong Road Singapore 437157

    North:
    • Gracehaven: 3 Lorong Napiri (off Yio Chu Kang Road) Singapore 547528

    South:
    • Alexandra: Ground Floor, 450 Alexandra Road Singapore 119960
    • The Kendall: 50 Science Park Road Singapore Science Park 2 Singapore 117406

    West:
    • Galaxis: 1 Fusionopolis Place Singapore 138522 • IMM: No.2 Jurong East Street 21 Singapore 609601 (Beside security guardhouse, unloading bay) • Praisehaven: 500 Upper Bukit Timah Road Singapore 678106

    For operating hours of our donation booths, please refer here
    https://redshieldindustries.com/make-a-donation/

    Please ensure that you place your donation within the donation booth to ensure that your donation reach those it is intended for. Leaving it outside of the premise will result in a hazard and wet weather can also damage the donations, resulting in us having to dispose of them.

    *Please do not drop off bulky items and furniture at the donation booths due to safety and space constraints. Please call 6288 5438 or text via WhatsApp at 8520 5343 or visit redshieldindustries.com to arrange a collection.

  6. How often are the donation booths cleared? Most of the donation booths are cleared on a daily basis. If there is a case of overspill, kindly do inform us by calling 6288 5438 or texting via WhatsApp at 8520 5343.

  7. What happens to the donated goods and how does it benefit the community? The donated goods do go to our beneficiaries. From families who are in the greatest need, the children and youth residents who require new bedding to get a restful night’s sleep, to our migrant workers who need the basic essentials such as clothing items, these are the people who are on the receiving end of your generosity, and we’ll continue to be the intermediary/platform for the public to do good.

    To give an even wider spectrum of flexibility, we do mark goods for sale to realise their value which would then go on to fund social initiatives and programmes for the children and youth group, the elderly, our migrant workers, and ex-offenders.

  8. Do you do refurbishment or repair works on donated items? As we do not have mending stations, we are unable to perform repairs; therefore, it is better for donors to find suitable means of removal.

  9. What happens to the donated items that do not pass the criteria to be sold at your stores? A portion of the donated items are put aside for our beneficiaries and humanitarian aid, whilst those items that do not pass the criteria, will be packed for wholesale trading.

  10. Do you do pick up or collection services? Any charges involved? Yes, we do offer pick up/collection service with a nominal fee. Kindly call our hotline at 6288 5438 or text us via WhatsApp at 8520 5343 for further details.

  11. Can we use courier service to deliver our donated items to your donation booths? Yes. Kindly call our hotline at 6288 5438 or text us via WhatsApp at 8520 5343 prior to arranging courier service, so that our team can take note.

  12. Do you accept cash donation? At Red Shield Industries, we handle donations in-kind only. For cash donation, kindly head over to our Headquarters website https://www.salvationarmy.org.sg/wtg-donate-money/ or email donations@smm.salvationarmy.org or call 6555 0188.

Family Store FAQ

  1. Where are your stores located?
    Our Family Stores are located island wide:

    Central:
    • Bukit Merah: Blk 107 Jalan Bukit Merah #01-1830 Singapore 160107
    • Tanglin: 356 Tanglin Road Singapore 247674

    East:
    • Hope Centre: 7 Upper Changi Road North Singapore 507705

    West:
    • Praisehaven: 500 Upper Bukit Timah Road Singapore 678106


  2. What is a "Friends of The Salvation Army"?
    "Friends of The Salvation Army" is a free membership program in our Family Stores. Sign-up here now: https://forms.office.com/r/6kXkakMEnd?origin=lprLink


  3. There is a defect on the item I purchase. Can I return it or get a refund?
    Items sold at our Family Stores are in ASIS basis. Kindly check and test the items accordingly before purchasing.


  4. What is the price range of the items sold?
    Our prices start from $1 onwards.


  5. What are some of the popular items bought by customers?
    Clothing, bags and furniture, to name a few.


  6. How often do you refresh the items in your stores?
    All of our stores received sorted and packed items from our warehouse almost daily. We endeavor to refresh the items daily. Unsold items will then be returned to our warehouse for repacking for wholesale trading.

E-Store FAQ

  1. Do you have an online retail presence?
    Yes, we are currently on Carousell platform. Check us out: https://redshieldindustries.com/estore/.